RETURNS AND EXCHANGES
RETURNS & EXCHANGES
Returns & Exchanges
Return and exchange requests are reviewed through Shopify based on the order details, item eligibility, and the return rules connected to your order.
How Returns Work
Shopify allows stores to manage returns directly from the order record. A return request can be reviewed, approved, or declined based on the store’s return policy and the details of the original order.
When a return is approved, return instructions may be provided. Depending on the order and return setup, a return shipping label, tracking information, or additional instructions may also be sent.
Returns Are Reviewed Before Approval
Find Your Order
Use your order confirmation email, shipping confirmation email, or customer account to locate the order connected to your return or exchange request.
Request Help
If self-serve returns are available, Shopify may let you submit a return request from your order status page. Otherwise, contact us with your order details.
Wait For Review
Return requests are reviewed before approval. Once reviewed, you will receive next steps, return instructions, or a response about the request.
SHOPIFY RETURN PROCESS
What Shopify Supports
Shopify supports returns, refunds, and exchanges through the store’s order management system. A return is used when an item is sent back, a refund is used when payment is returned, and an exchange is used when an alternative item is sent as part of the return process.
Shopify return rules can control which items are eligible for return, how long customers have to request a return after receiving an item, and whether return shipping is free or paid by the customer.
If a return request is approved, Shopify allows the store to provide return instructions, send a return label when available, and process the return or exchange from the Shopify admin.
Returns & Exchanges FAQ
How do I start a return?
Start by checking your order confirmation email, shipping confirmation email, customer account, or order status page. If you cannot access a return request option, contact us with your order details.
Are returns automatically approved?
No. Return requests are reviewed before approval. Shopify allows the store to approve or decline return requests based on the return policy and order details.
Can I request an exchange?
Exchanges may be handled as part of the return process. Shopify allows stores to add exchange items to an approved return, such as a different size or color.
When is a refund issued?
Refunds are processed after the return is reviewed and handled according to the store’s return policy. A refund may be full or partial depending on the order and return details.
Where will return instructions be sent?
Return instructions are usually sent to the email address connected to the order after the return request has been reviewed.
Need Help With A Return Or Exchange?
Send us your order number, the email address used at checkout, and a short explanation of what you need help with.
Get Return Help