FAQ
CUSTOMER SERVICE
Frequently Asked Questions
Find answers about how EamesShirts orders are placed, processed, fulfilled, shipped, tracked, returned, and exchanged through Shopify and Printful.
Quick Answers
EamesShirts uses Shopify to receive and manage customer orders. After an order is placed, the order is processed and sent to Printful for fulfillment. Printful prints, packs, and ships the order directly to the customer’s doorstep.
Tracking, order updates, return requests, and customer support are handled through the order information connected to your Shopify checkout, order confirmation email, shipping confirmation email, and order status page.
Orders Are Placed Through EamesShirts And Fulfilled By Printful
Order Placed
Your order is placed through EamesShirts and recorded securely through Shopify.
Order Fulfilled
The order is processed and sent to Printful for printing, packaging, and fulfillment.
Order Shipped
Printful ships the completed order directly to the shipping address entered at checkout.
ORDERS & FULFILLMENT
Order Questions
How does my order get processed?
When you place an order with EamesShirts, Shopify receives the order details, payment status, shipping address, and selected products. The order is then processed and sent to Printful for fulfillment.
Who fulfills my order?
Orders are placed through EamesShirts and fulfilled by Printful. Printful handles production, packaging, and shipping directly to the customer.
Does EamesShirts personally ship every package?
In most cases, no. Orders are sent to Printful for fulfillment, and Printful ships the completed order directly to the shipping address entered at checkout.
Why does my order take time to ship?
Many EamesShirts products are made after an order is placed. This means the item may need to be printed, packed, and prepared before it is handed off to the shipping carrier.
SHIPPING INFORMATION
Shipping Questions
How is my order shipped?
After your order is processed, Printful prints, packs, and ships the order directly to the customer’s doorstep using the shipping address entered at checkout.
Where should I go for shipping updates?
After your order ships, check your shipping confirmation email or Shopify order status page for tracking updates.
When will I receive tracking information?
Tracking information becomes available after the order has been fulfilled and a tracking number has been added. Once available, tracking may be sent through Shopify by email or shown on your order status page.
What if tracking is not available yet?
If tracking is not available yet, your order may still be processing or waiting for fulfillment. Tracking updates usually appear after the order has shipped and the carrier has received the package information.
ORDER TRACKING
Tracking Questions
How do I track my order?
The best place to track your order is through the tracking link in your shipping confirmation email. That link connects to your Shopify order status page.
Where is my tracking link?
Your tracking link should be included in your shipping confirmation email once your order has shipped.
Can I track my order through my customer account?
Yes. If you have a customer account, Shopify may allow you to access your order details by signing in.
Can I use the Shop app?
Shopify also supports order tracking through the Shop app when valid tracking information is available.
RETURNS & EXCHANGES
Return Questions
How do I start a return?
Start by checking your order confirmation email, shipping confirmation email, customer account, or order status page. If you cannot access a return request option, contact us with your order details.
Are returns automatically approved?
No. Return requests are reviewed before approval. Shopify allows the store to approve or decline return requests based on the return policy and order details.
Can I request an exchange?
Exchanges may be handled as part of the return process. Shopify allows stores to add exchange items to an approved return, such as a different size or color.
When is a refund issued?
Refunds are processed after the return is reviewed and handled according to the store’s return policy. A refund may be full or partial depending on the order and return details.
Where will return instructions be sent?
Return instructions are usually sent to the email address connected to the order after the return request has been reviewed.
Still Need Help?
Send us your order number, the email address used at checkout, and a short explanation of what you need help with.
Contact EamesShirts